Find the right fix
Start with the symptom. These guides use the current labels in the mobile app and website.
If BaubleStash says there have been too many attempts or that a service is temporarily unavailable, wait a little and try again. Keep your local data in place while you wait.
Find your website version
The website version appears in small text beside the copyright at the bottom of public pages, including the home and Features pages. If you contact support about the website, include that version along with what you were doing.
For example, you may see Version 2026.1105.1 · API 1.0.0. Copy the whole line when asking for help. It identifies the website release and includes information that helps us troubleshoot; it is not your account number or subscription plan. The website, Android app and iPhone app can have different version numbers, so also tell us which one you are using.
Scanning and finding
| Problem | Guide |
|---|---|
| Camera will not open | Scanning problems |
| Barcode is not recognized | When a barcode is unknown |
| The item number does not match | Ornaments without a barcode |
| An ornament is missing from search | Search My Stash |
| I may have created a duplicate | Own more than one copy |
| I cannot tell which release I own | Releases and editions |
Boxes
| Problem | Guide |
|---|---|
| I cannot find an ornament’s box | Find, move, and edit boxes |
| A box QR code does not work | Print and use box labels |
| Two boxes seem to use the same label | Find, move, and edit boxes |
| I do not know how to name boxes | How boxes work |
Photos and sync
| Problem | Guide |
|---|---|
| A photo will not save | Photo problems |
| A photo is not visible on the website | Photo problems |
| Cloud backup has not completed | Plus and subscription problems |
| Changes say “Waiting to sync” | Fix syncing problems |
| I need to know what works offline | What works offline |
Sharing and Plus
| Problem | Guide |
|---|---|
| A sharing invitation does not work | Shared collection problems |
| A shared collection is unavailable | Shared collection problems |
| A Plus purchase is not recognized | Plus and subscription problems |
| Restore Purchases fails | Plus and subscription problems |
| I need to cancel Plus | Subscriptions and retention |
CSV import and export
| Problem | Guide |
|---|---|
| A CSV row is invalid | Import and export with CSV |
| A storage box is missing or ambiguous | Import and export with CSV |
| I am over the Free 100-copy limit | Free versus Plus |
| The same file says “already imported” | Import and export with CSV |
| I need actual photo files, or a ZIP export fails | Export and account deletion |
Account
| Problem | Guide |
|---|---|
| I cannot sign in | Password and sign-in help |
| BaubleStash says to verify my email | Create your account |
| I did not receive a recovery code | Password and sign-in help |
| I need to delete my account | Export and account deletion |
| I need help with privacy | Account and privacy |
Before you try a destructive fix
Do not uninstall the app or clear application storage to solve a problem. That can permanently remove device-only photos and unsynced changes.
If a guide does not solve the problem, keep your local data in place and email support@baublestash.com. For privacy questions use privacy@baublestash.com; for security reports use security@baublestash.com; for catalog rights or takedown use takedown@baublestash.com.