Subscriptions and retention

BaubleStash Plus is an annual subscription. You can buy it on the website with Stripe, or in the mobile app through the Apple App Store or Google Play when those products are available.

Buy Plus on the website

1. Sign in at baublestash.com.
2. Open Account & Plus.
3. Review the annual price, renewal and cancellation terms.
4. Select Continue to secure checkout.
5. Complete payment on Stripe's hosted page.

Stripe handles the payment method, tax calculation and receipt. BaubleStash never sees your card number. Plus is activated only after Stripe sends a signed confirmation to BaubleStash; returning from checkout alone does not grant access. If activation is delayed, reopen Account & Plus after a minute.

Buy Plus in the mobile app

Plus purchasing is available only when the store products have been configured and the app can reach the store.

1. Open the mobile app.
2. Open BaubleStash Plus from More or an upgrade link.
3. Review the store price and annual renewal terms.
4. Select Subscribe to Plus.
5. Complete the purchase in the Apple or Google payment sheet.

The app verifies the purchase with BaubleStash before showing Plus as active. A purchase that the store has not finished confirming may show as pending. Do not purchase again to fix a pending payment or activation failure; check your store account and use Restore Purchases.

If Plus is already active for your BaubleStash account, you do not need another subscription on a different device or store. Sign in to the same BaubleStash account. The Plus screen offers restore and management actions instead of another purchase.

Buying on the website

Website purchases use Stripe. The website cannot grant Plus from a redirect or a local flag; only the signed Stripe confirmation activates the plan. Mobile store purchases remain separate and are managed in the store account that made them.

If purchasing is unavailable

The app may say Purchasing is temporarily unavailable. That means the store product is not configured or the store connection is unavailable. Your current plan and data are unchanged.

Do not send payment to anyone outside the official app store flow.

Restore Purchases

If you reinstalled the app, changed devices, or Plus is not showing:

1. Open BaubleStash Plus.
2. Select Restore Purchases.
3. Sign in to the same App Store or Google Play account used for the purchase.
4. Wait for verification.

Restore checks the store account, not just the BaubleStash password. A different store account may not have the purchase. Restore through the store where you originally purchased; an Apple purchase cannot be restored through Google Play, or vice versa. Your verified BaubleStash Plus access works across signed-in devices. Manage the subscription through the original store too; the app explains this if you select management on a device using a different store.

Manage or cancel

Website (Stripe): open Account & Plus, select Manage subscription, and use the Stripe customer portal to update the payment method, download invoices or turn off auto-renewal.

Mobile: open BaubleStash Plus, select Manage Subscription, and use the store's subscription screen.

Canceling auto-renewal does not end Plus immediately. You keep Plus through the paid-through date shown in Account & Plus.

Refunds. Website refunds are handled by BaubleStash under the Terms of Service and applicable consumer law; contact support@baublestash.com with the receipt. Mobile refunds follow the store's policy. A verified refund or revocation can end that subscription's access. If another verified subscription remains active on the same account, Plus continues.

Store payment grace may keep Plus available. A payment hold or subscription pause can suspend cloud uploads and owner sharing while payment recovers; it does not start the photo-retention countdown. Check Manage Subscription for payment issues. Temporary store verification problems may delay a status update; use Restore Purchases once the connection recovers.

When Plus expires

When the paid-through date passes and the store confirms expiry:

• New cloud-photo uploads are paused.
• Owner-sponsored sharing is paused.
• You can still read, search, and edit your existing inventory.
• Boxes, labels, notes, and local photos remain.
• You cannot add more than the Free 100-copy limit to your personal My Stash.
• Existing records above 100 are not deleted.

If you renew, cloud features can resume. Local data is not recreated or lost by the lapse itself.

Cloud photo retention

Private cloud photographs have a confirmed 90-day retention period after Plus actually ends. Canceling auto-renewal does not start this clock while paid access continues. Another active subscription on the same BaubleStash account also keeps Plus active.

The deadline is exactly 90 periods of 24 hours after effective expiry, measured in UTC. Account & Plus on the website and More on mobile show the server's deadline and remaining days. A local clock or daylight-saving change does not change that deadline.

Before deletion starts:

• You can read your retained private cloud photographs as the owner.
• Use Import & Export → Download My Data on the website, or More → Account & data → Download My Data on mobile, to export available cloud photographs without renewing Plus.
• Renew through the original app store and verify Plus in BaubleStash. This cancels deletion that has not started. A pending or unverified store payment may not stop deletion.
• Keep device-local photos separately with Save or transfer local photos.

The software prepares notices at expiry, around Days 30 and 60, and a final warning on Day 89. Each notice gives the actual deadline and export action. Email can fail or arrive late: check your account and save important photographs without waiting for email.

At the deadline, the scheduled cleanup removes eligible private cloud images and their thumbnails. Removal can take several attempts if storage is unavailable. Photos whose deletion has started stop appearing as available. An export already acquiring photographs finishes acquiring them before cleanup can start; an unreadable photograph prevents a successful complete archive.

Renewing before deletion starts keeps remaining photographs. A deletion request already sent to storage may have removed bytes, even if its result is uncertain. Renewal cannot recreate those photographs. Your inventory, boxes, notes and device-local photos remain available throughout.

Hosted activation

The lifecycle is implemented and tested locally. Hosted automatic notices and deletion remain disabled until notification handling, private storage, backup recovery and operational checks are verified. This is not a longer retention promise. Save important originals in your own photo library.

What is not deleted on expiry

• Ornament records
• Boxes
• Notes and conditions
• Local device photos
• Shared catalog contributions already approved
• Your account

Related guides

• Plus and Cloud Photo Backup
• Plus and subscription problems
• Account and privacy
• Free versus Plus

Export and deletion

Download My Data includes actual available private cloud photo files. On mobile, More → Account & data → Save or transfer local photos saves full available local images separately without Plus. Account deletion is deliberate and separate from Plus lapse; it does not cancel store billing. Backup, audit and necessary financial-record retention follow separate disclosed schedules that require hosted verification. See Export and account deletion for steps, exclusions and device limitations.