Plus and subscription problems
I paid but Plus is not active
- Wait a moment and reopen BaubleStash Plus.
- Select Restore Purchases.
- Confirm you are signed in to the same BaubleStash account.
- Confirm you are signed in to the same Apple or Google store account used for the purchase.
- Check that the store shows the subscription as active.
If the store shows a pending payment, Plus may activate after the payment completes. Do not buy again to recover activation. Check payment in Manage Subscription, then use Restore Purchases. A temporary store outage can delay verification.
Restore Purchases finds nothing
- Check the store account, not just the BaubleStash account.
- Check whether the purchase was made under a different Apple ID or Google account.
- Check whether the subscription was canceled and has already expired.
- Check your store purchase history.
- Try again when the store connection is stable.
The subscription price looks different
The store shows the local price, currency, and taxes. BaubleStash does not set or change the store’s displayed price. The store price is the one that applies.
I canceled but Plus still works
Canceling auto-renewal does not end the current paid period. Plus remains active until the paid-through date. This is normal.
Plus expired and cloud backup is paused
- Renew through the store if you want cloud uploads and sharing to resume.
- Select Restore Purchases if the store already shows an active subscription.
- Your existing records and local photos remain available.
If another verified subscription on this BaubleStash account is still active, Plus should remain available. Restore through the original store if the status looks wrong.
Cloud uploads and owner sharing are paused while Plus is inactive. Existing cloud photos remain exportable during the 90-day retention period. After the deadline, eligible cloud photos are scheduled for deletion once hosted checks are enabled. Renewing cannot recreate deleted photographs.
Cloud backup is on but photos are not uploading
- Confirm Plus is active.
- Confirm the device is online.
- Keep the app open while the queue drains.
- Check whether other changes are waiting to sync first.
- Select Back up now.
- Check the photo’s status: Waiting to back up, Couldn't back up, or Backed up.
See Fix syncing problems.
Sharing stopped after Plus ended
Only an active Plus owner can invite or maintain owner-sponsored sharing. When Plus is inactive, sharing is paused.
Renew Plus and refresh Shared with me if you want to restore access.
I cannot buy Plus on the website
Buy on the website at Account & Plus → Continue to secure checkout (Stripe), or in the mobile app when the store products are available. If a website payment succeeded but Plus is not active after a minute, reopen Account & Plus; contact support@baublestash.com with the Stripe receipt if it still does not activate.