Password and sign-in help
Sign in
Website
- Open baublestash.com/login.
- Enter your Email.
- Enter your Password.
- Select Sign in.
Mobile app
- Open BaubleStash.
- Select Sign in.
- Enter your Email and Password.
- Select Sign in.
Use the same account on both.
Verify your email before signing in
New email-and-password accounts must confirm the email address before the first sign-in.
- After registering, open the verification link sent to that email.
- The link works once and expires after 24 hours.
- Return to the website or app and sign in.
If you see Verify your email first, select Resend verification email. Older links stop working when a new one is sent. Accounts created with Apple, Google, or Facebook use the email already verified by that provider.
Forgot your password
Website
- Open Forgot password.
- Enter your account email.
- Select Send reset code.
- Check your email for an 8-digit code.
- Enter the code and a new password.
- Select Set new password.
- Sign in with the new password.
Mobile app
- On the welcome screen, select Sign in.
- Select Forgot password?
- Enter your email and request a reset code.
- Enter the 8-digit code and a new password.
- Select Update password.
- Sign in again.
Email may take a few minutes while delivery is retried. A request confirmation does not guarantee that a message reached your inbox.
The reset code expires. Request a new one if it is no longer valid.
I did not receive the reset code
- Check the spam or junk folder.
- Confirm the email address matches your account.
- Wait a minute and request another code.
- Check that the site or app is not showing an email-delivery error.
- Do not create a new account just to regain access.
Password recovery email delivery must be configured for the production service. If no code arrives, the help center cannot generate one for you.
The reset code is rejected
- Enter all 8 digits.
- Check for leading zeros.
- Request a fresh code.
- Make sure the email matches the account.
- Confirm the new password has at least 8 characters.
“Verify your email first”
- Open the newest verification link from that address.
- Select Resend verification email if the message is missing.
- Check spam or junk.
- Links expire after 24 hours; request a new one.
- Do not register again with the same email.
“Could not sign in”
- Check whether the account still needs email verification.
- Check the email spelling.
- Check capital letters in the password.
- Use Forgot password if needed.
- Confirm you are using the BaubleStash account, not an app-store account.
- Try again after a minute if you have made many attempts.
I was signed out unexpectedly
Sessions expire. A password reset also revokes old sessions. Sign in again with your current password.
If you did not reset your password or expect to be signed out, review the Privacy Policy and secure your email account first.
The mobile app works offline but will not sign in
Signing in and checking whether you are still signed in need a connection. If you were already signed in and the sign-in is still valid, your saved stash may remain available offline.
If the sign-in has expired, reconnect and sign in again. Your saved data for the same account should remain.
Social sign-in
Apple, Google, and Facebook sign-in are also available. See Sign in with Apple, Google, or Facebook. Linking a social account to an existing email requires signing in with your existing method first.