Frequently asked questions
Do I need a barcode to add an ornament?
No. Enter a name and save. Maker, year, item number, condition, box, and photos are optional. A barcode can make future scanning faster.
What does “You own 2” mean?
It means you have two physical ornaments for that design. Each copy can have its own condition, notes, box, release, and photos.
What if I do not know the release year?
Leave the copy as Release unknown. Do not guess. You can link it to a release later without losing the copy’s box, notes, or photos.
Can I use my own box labels?
Yes. Use a printed BaubleStash QR label or a distinct scannable third-party code. Within one collection, a code belongs to one box.
Are my photos public?
No. Private photos are not published automatically.
- Free photos stay on the mobile device.
- Plus cloud photos are private to your account.
- Shared cloud photos are visible only to people you invite.
- A catalog photo is published only if you select it for contribution and a Librarian approves it.
Does the website show photos that exist only on my phone?
No. The website cannot read device-local Free photos. It shows Plus cloud photos only.
Can I share my stash from the website?
Yes, if your Plus plan is active. Open Shared with me, enter the recipient’s email, choose View Only or Can Edit, and send the invitation.
Does the recipient need Plus?
No. A Free account can accept and use a collection shared by a Plus owner.
Can a Can Edit recipient delete or move my ornaments?
No. Can Edit can add copies and change condition or notes. It cannot delete copies, move them between boxes, change box assignment, or manage photos and sharing.
Can I sign in with Apple, Google, or Facebook?
Yes. Use the social buttons on the sign-in or create-account screen. BaubleStash requests only your name and verified email. If an account already uses that email, sign in with your existing method first and link the provider from Account & Plus → Connected accounts.
Can I buy Plus on the website?
Yes. Sign in, open Account & Plus, and select Continue to secure checkout. Stripe hosts the payment page and handles tax and receipts. You can cancel auto-renewal later from the Stripe customer portal. Mobile store purchases remain available when the app products are live.
Why can I not sign in right after registering?
New email and password accounts must open the single-use verification link sent to that address before any session is created. Open the newest link, or select Resend verification email. The link expires after 24 hours, and older links stop working when a new one is sent. Apple, Google, and Facebook accounts use the email already verified by that provider.
How do I recover my password?
Use Forgot password on the sign-in screen. Enter your email, then the 8-digit code, then a new password. Recovery delivery must be configured for the service.
Is the mobile app in an app store?
This help center does not announce a public store listing. Follow the official BaubleStash release information for availability.
Can I import a spreadsheet?
Yes. Open Import & Export on the website, download the CSV template, fill in one row per physical ornament, and upload it. You will see a full preview and must confirm before anything changes. See Import and export ornaments with CSV.
Can I export My Stash?
Yes. Import & Export includes Export My Stash, which downloads one CSV row per physical copy you own. It does not include photo files or account information. It is not a complete account backup.
Do I need Plus to import or export CSV?
No. Free accounts can import up to the same 100 physical-copy limit that applies to My Stash. Export My Stash is available on Free and Plus. Plus is only needed for more than 100 physical copies, cloud photo backup, and owner sharing.
If I import the same CSV twice, will I get duplicates?
No. The identical confirmed file is recognized as already imported. An exported CSV also carries copy IDs, so importing it back into the same stash reports existing copies instead of recreating them.
Can I delete my account?
Yes. Use Delete My Account in Account & Plus on the website or More → Account & data on mobile. Export first. Private cleanup retries if interrupted; backups expire within 30 days, minimal deletion audit records after 12 months and necessary financial records after 7 years. Deleting does not cancel store billing. See Export and account deletion.
What happens to my ornaments if Plus expires?
They are not deleted. You can still read and edit existing records. New cloud uploads and owner sharing are paused, and the Free 100-copy limit applies again for new copies.
What happens to cloud photos after Plus expires?
They are retained during the 90-day review window. Automatic destructive deletion is not enabled at this stage. See Subscriptions and retention.
Is BaubleStash affiliated with a manufacturer?
No. BaubleStash is an independent product from Blackboard Studios and is not affiliated with any ornament manufacturer.