Photo problems

The camera will not open

1. Open your phone’s Settings.
2. Find BaubleStash.
3. Allow Camera access.
4. Return to the app and try again.

If BaubleStash shows Open camera settings, use that button.

I cannot choose a photo from my library

1. Check the app’s Photos or Files and media permission.
2. If you denied access, enable it in Settings.
3. Try Choose photo again.

Do not uninstall the app to reset permissions. That can remove app-private local photos.

The photo will not save

• Try a smaller image.
• Check that the phone has free storage.
• Close other apps that may be using the camera.
• Try taking the photo again with the in-app camera.
• If the app shows a validation message, follow it rather than retrying the same file.

Your existing photos and copy details should stay intact if a new photo fails.

The photo is on my phone but not on the website

This is expected on Free. Free photos stay on the device and are not uploaded.

To see a photo on the website:

1. Use an active Plus plan.
2. Enable Cloud Photo Backup.
3. Upload the photo from the mobile app or the website.
4. Wait for backup to finish.

See Plus and Cloud Photo Backup.

A cloud photo is missing from a shared collection

• The photo must be cloud-backed, not device-only.
• The copy must be part of the shared collection.
• The recipient must have access to that copy.
• The owner’s Plus plan must be active.

If the owner’s Plus plan is paused or expired, cloud sharing may be unavailable.

Backup says a photo is waiting

The mobile app queues photos when you are offline or when the connection is unreliable.

1. Connect to Wi-Fi or mobile data.
2. Open the app.
3. Select Sync now or Back up now.
4. Keep the app open for a moment.

See Fix syncing problems.

I removed a photo and want it back

BaubleStash cannot restore a removed cloud photo automatically. Check your phone’s photo library, your device backup, or your own copies.

If you still have the original, upload it again.

Related guides

• Take and manage photos
• Who can see your photos
• Plus and subscription problems
• Find the right fix

Export and deletion

Download My Data includes actual available private cloud photo files. On mobile, More → Account & data → Save or transfer local photos saves full available local images separately without Plus. Account deletion is deliberate and separate from Plus lapse; it does not cancel store billing. Backup, audit and necessary financial-record retention follow separate disclosed schedules that require hosted verification. See Export and account deletion for steps, exclusions and device limitations.